Frequently Asked Questions

We manage every detail of your luxury short-term rental, professional photography, SEO-optimized listings, dynamic pricing, 24/7 guest communication, hotel-standard cleaning, maintenance coordination, and transparent monthly reporting. You own the property, we operate it as a high-performing vacation home so you can enjoy maximum returns with zero day-to-day effort.

We specialize in premium luxury homes across Central Texas, Lake Austin and Lake Travis waterfront estates, Hill Country retreats, architecturally distinctive downtown properties, and upscale homes in prime neighborhoods like Rollingwood, Westlake, Holly, and Dripping Springs. We maintain a carefully curated portfolio so every property receives white-glove, personalized attention.

We primarily serve Austin and the Texas Hill Country, including Downtown Austin, Rollingwood, Westlake, Dripping Springs, and the Lake Austin waterfront. We are actively expanding into San Antonio with a dedicated local team. All operations are handled by boots-on-the-ground staff, never remote management.

We offer two flexible models:
• Co-Hosting: You retain full ownership. We handle all operations, and you receive the net revenue after fees and expenses. Ideal for owners who want maximum upside.
• Rental Arbitrage: We lease the property on a long-term basis and manage it as a short-term rental. You receive guaranteed fixed rent every month with minimal involvement. Perfect for owners seeking a completely passive, predictable income.

For a furnished, ready-to-go property, we can have it professionally photographed, listed, and ready to accept bookings in 1–2 weeks. We follow a clear four-step onboarding process and provide a personalized timeline during your evaluation.

Results vary by location, size, and amenities, but our owners consistently outperform self-managed and traditional long-term rentals. We provide a complimentary Property Analysis Report with a data-driven monthly revenue projection based on current Austin and Hill Country market data, at no cost and with no obligation.

We use advanced real-time analytics to adjust pricing every night based on demand, competitor rates, local events (SXSW, ACL, F1, UT football), and seasonal trends. High-demand periods command premium rates, while strategic promotions and longer-stay offers help maintain strong occupancy during slower periods.

We treat every season as an opportunity. Longer minimum stays, targeted promotions, and dynamic pricing help maintain strong occupancy without discounting your property’s luxury value. Austin’s year-round event calendar keeps true slow periods shorter than most owners expect.

Our fees are competitive within the luxury STR market and fully transparent. The exact rate depends on your property and chosen partnership model. We review the full fee structure during your initial consultation to ensure you have complete clarity before moving forward.

No. Our team handles every guest interaction from inquiry to post-stay review using professional, 24/7 systems. You receive clean monthly reports, never midnight calls or guest issues.

We combine platform verification with additional screening, digital rental agreements that prohibit parties, and NoiseAware real-time noise and occupancy monitoring. This multi-layer approach significantly reduces risk while maintaining a luxury guest experience.

We are a locally owned and operated team based in Austin and San Antonio, not a national franchise. While others chase volume, we deliberately maintain a smaller, ultra-premium portfolio and reject nearly 80% of applicants. Our 5,000+ Airbnb reviews average 4.94 stars, and we have over 500 perfect 5-star Google reviews. This quality-first approach delivers higher revenue, better guests, and true white-glove care for every owner.

We manage all routine maintenance, preventive care, and emergency repairs through trusted local vendors. Minor issues and guest-caused damage are handled immediately. For major repairs, we always obtain your approval first and keep you fully informed.

Absolutely not. You retain full legal ownership and decision-making power over major matters. Through your OwnerRez portal, you can view live calendars, revenue, analytics, and reviews, plus block personal-use dates anytime.

Yes. You can block any dates for personal use through the owner portal with reasonable advance notice to protect existing bookings.

You get a detailed monthly revenue report that you review and approve, plus 24/7 access to your owner portal. Payments are sent monthly after deductions, with full transparency on every transaction.

With over 10,000 listings in Austin alone, Airbnb’s algorithm favors high-rated properties. Only about 20% of listings achieve Guest Favorite status, yet 95% of our portfolio holds it. This drives up to 30% more views and significantly higher booking volume and rates.

On Airbnb, VRBO, and our direct-booking website. Every listing features professional photography, SEO-optimized descriptions, and synchronized calendars to prevent double-bookings and reduce platform fees over time.

Yes. We manage Austin, Hill Country, and San Antonio short-term rental permitting, Hotel Occupancy Tax filing, and all compliance requirements so you stay fully protected without the administrative burden.

Security deposits and platform damage protection programs are in place. Our 200-point post-stay inspection catches issues immediately, and we handle the entire claims process on your behalf.

Yes. We provide a tailored Five Star Furnished Starter Kit and design guidance, or connect you with trusted partners, so you can prepare the home to our luxury standards before launch.

Our agreement is performance-focused and flexible. Owners stay with us because of the results. Over 3,000 five-star reviews and a 95% Guest Favorite portfolio speak for themselves.

Not at all. Many of our owners are non-local. You get full visibility through the portal, monthly reports, and a local team that handles everything on the ground.

Simply schedule a complimentary property evaluation through our website. We will provide you with an in-depth revenue analysis and discuss how our full-service management can maximize your returns.