Effective Date: April 3, 2026
Five Star Vacation Home Rentals (“Five Star VHR,” “we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://www.fivestarvhr.com/ (the “Website”), inquire about our luxury vacation rental management services, engage with us as a property owner or guest, or communicate with us.
By using our Website or services, you consent to the collection and use of your personal information in accordance with this Privacy Policy.
At Five Star VHR, we collect two types of information: personal information you provide to us directly, and information we automatically collect when you visit our website.
a. Personal Information You Provide
When you submit a property evaluation request, inquire about our services, schedule a consultation, or engage with us as a property owner, we collect the following personal information:
-Name
-Email address
-Phone number
-Property address
-Property details
-Message Content or specific questions you submit
-Files you upload
-Newsletter subscription email
If you become a client, we may also collect:
-Payment information
-Tax identification information
-Bank account details
This information is essential for providing our luxury vacation rental management services, processing your requests, responding to inquiries, managing owner accounts, and delivering revenue reports.
b. Automatically Collected Information
When you visit our website, we may automatically collect certain information, such as:
-IP address
-Browser type and version
-Device type and operating system
-Pages visited and time spent on the site
-Referring URLs
-Geographic location
This data helps us improve the website's performance, optimize the user experience, and understand how potential clients discover our luxury vacation rental management services.
c. Cookies and Tracking Technologies
We use cookies to enhance your experience on our website. Cookies are small text files stored on your device to help us provide better functionality, track user behavior, and show personalized content. The types of cookies we use include:
Essential cookies: Necessary for the website to function properly (e.g., keeping you logged in).
Functional cookies: Help with site performance and remembering your preferences.
Marketing cookies: Used for advertising and tracking user behavior.
You can manage and control cookie settings through your browser, but please note that disabling certain cookies may affect website functionality.
We use the information we collect for various purposes, including providing and improving our luxury vacation rental management services and communicating with you effectively. These purposes include:
To Respond to Your Inquiries and Requests: We use your information to respond to any questions or requests you submit through our property evaluation form, contact forms, or direct communication.
To Provide Property Evaluations: Your property details help us generate a complimentary property analysis, including estimated monthly revenue using our advanced analytical tools and local market expertise.
To Deliver Management Services: Your data helps us fulfill our property management obligations, including listing optimization, dynamic pricing, guest communication, cleaning coordination, and maintenance scheduling.
To Process Payments and Owner Payouts: We use your financial and tax information to process management fees, pay owners their rental proceeds, and comply with tax reporting requirements.
To Improve Our Website and Services: We use automatically collected data to optimize website performance, improve user experience, and enhance the services we provide to property owners.
To Comply with Legal and Regulatory Requirements: We may use your information to comply with applicable laws and regulations, including legal obligations related to the processing and retention of personal data.
We will only use your information for the purposes described above and will never sell or rent your personal information to third parties.
At Five Star VHR, we are committed to protecting your privacy and will never sell, rent, or trade your personal information. However, we may share your information in the following circumstances:
With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as:
-Web hosting and analytics providers (e.g., our website hosting service)
-Property management software platforms (for listing management, owner portals, and revenue reporting)
-Payment processors (for handling owner payouts)
-Cleaning and maintenance vendors (to coordinate property care)
-Email communication tools (for sending reports and updates)
-These service providers are contractually obligated to protect your data and use it only for the purposes specified by us.
As Required by Law: We may disclose your information when required by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations, including tax authorities.
To Protect Our Rights: We may disclose your information to protect our rights, property, or safety, as well as that of our clients or others, in cases of suspected fraud, illegal activities, or data breaches.
Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of the transaction. We will notify you if this happens and provide the option to opt out, if applicable.
All third parties with whom we share your information are required to comply with data protection regulations and maintain confidentiality.
At Five Star VHR, we take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:
Encryption: We use encryption technologies to protect sensitive data, such as when transmitting personal information through our website or processing financial transactions.
Access Controls: Access to personal data is restricted to authorized personnel only, who need the data to perform their job responsibilities, including property managers, operations staff, and accounting personnel.
Secure Storage: Your personal information is stored on our servers with appropriate security measures to prevent unauthorized access.
Third-Party Providers: We ensure that any third-party service providers we work with adhere to strict security protocols to protect your data.
While we use commercially reasonable means to safeguard your information, please note that no method of data transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
Our website may contain links to third-party websites or services that are not owned or controlled by Five Star VHR. These may include links to Airbnb, VRBO, or other booking platforms. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit, as their privacy practices may differ from ours.
Some third-party services, such as analytics tools (e.g., Google Analytics), property management software, or advertising partners, may collect personal information through cookies or other tracking technologies when you interact with their content on our website. These third parties are not controlled by Five Star VHR, and we do not accept responsibility for their actions.
We recommend that you check the privacy policies of these third-party services to understand how they collect and use your personal data. Five Star VHR is not liable for any issues related to third-party websites or services.
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, such as providing property management services, responding to inquiries, and complying with legal requirements. The retention periods for different types of data may vary based on the following factors:
-Service or Transaction Requirements: If you request a property evaluation, inquire about services, or become a client, we retain your information for as long as necessary to process the request, deliver management services, and handle any follow-up communication. Client data is typically retained for the duration of the management relationship and for a reasonable period thereafter.
-Legal and Regulatory Obligations: We may retain certain personal information for a period required to comply with applicable legal, tax, or regulatory obligations. For example, financial transaction records, owner payout records, and tax-related information may need to be retained for up to 7 years for tax and accounting purposes, as required by IRS and state tax regulations.
-Inactive Accounts or Data: If you have not used our services for an extended period or have requested deletion, we will delete or anonymize your personal data, unless retention is required for legal or security purposes.
After the data retention period has expired, we will either delete your personal data or anonymize it so it can no longer be linked to you.
By providing your personal information on our website, you consent to the collection, use, and processing of your data as outlined in this Privacy Policy. If you submit a property evaluation request, inquiry, or engage with our services, we will process your data to respond to your requests, provide the requested services, and communicate with you effectively.
Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws, such as the GDPR (for individuals in the European Economic Area) or the CCPA (for California residents). These rights may include:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Correct any inaccurate or incomplete personal data.
Right to Erasure: Request deletion of your personal data when it is no longer needed for the purposes for which it was collected.
Right to Restrict Processing: Limit how we process your data under certain conditions.
Right to Object: Object to data processing, especially for direct marketing.
Right to Data Portability: Request your data in a transferable format.
Right to Withdraw Consent: Withdraw consent for data processing at any time.
Right to Non-Discrimination (CCPA): You cannot be discriminated against for exercising your rights.
Five Star VHR operates primarily in the United States, specifically in Central Texas. If you are located outside the United States and choose to provide information to us, please note that we transfer and process your personal data in the United States. The data protection laws in the United States may differ from those in your country.
If we transfer your personal data internationally, we ensure that appropriate safeguards are in place to protect your data. By using our services, you consent to the transfer of your data as described in this policy.
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to delete such information as soon as possible.
If you believe that we have collected personal data from a child under 18, please contact us immediately so that we can take appropriate action.
Five Star VHR reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page, and the updated Privacy Policy will indicate the effective date at the top of the page.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If we make significant changes to the way we handle your personal data, we will provide notice on our website or contact you directly via email.
By continuing to use our website or services after such changes, you agree to the updated Privacy Policy.
If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please feel free to contact us using the details below:
Five Star Vacation Home Rentals
Austin, Texas
Email: rentals@fivestarvhr.com
Phone: 512-501-2735
Website: https://www.fivestarvhr.com/
We are committed to addressing your concerns and providing clarification on any aspect of our Privacy Policy.
